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Companies Case Studies

EDI and the world’s Number 1 Express Carrier

Today organisations exist in an environment of constant, unpredictable change. In orderto react to such change, manufacturers must regularly examine and re-assess the various...

Would you lend £52,000 to Mr and Mrs Stevens?

Britannia - the sharing society Britannia is the third largest UK building society, with group assets exceeding £16 billion. Following the conversion to plc status...

Communicating with stakeholders

Bernard Matthews is the largest turkey producer in the UK. The business has grown substantially since its relatively humble origins in 1950, when Bernard...

Meeting global responsibilities by caring for communities

Successful businesses do more than simply provide goods and services for customers. They also make a real contribution to the communities in which they...

Corporate Social Responsibility

Corporate Social Responsibility (CSR) means businesses and organisations working responsibly and contributing positively to the communities they operate in. It involves working with employees,...

Customer-led innovation in a competitive market

Successful businesses discover what customers want, research and anticipate their changing needs and requirements, and then tailor products and services to suit: they are...

Social responsibility – using resources more efficiently

Dragline at Isibonelo colliery, South Africa. Mandatory credit: VisMedia +44 (0)20 7613 2555 The challenge facing business and society in the 21st century is how to use...

Developing key skills for a lifetime of opportunity

If you ask your friends about how school or college is helping them to achieve their ambitions, they will probably talk about their performance...

Building community partnerships

In recent years, there has been a profound change in the financial services industry, with increasing competition coming from companies not normally associated with...

Financial management in a retail setting

Marks & Spencer’s leading position in the highly competitive market-place depends on its ability to stay one step ahead of other retailers, both in...

Operating a statutory body in a commercial environment

Government plays an important role in the lives of individuals and business organisations. There are many reasons why governments intervene in markets. For example,...

Operations management: The Wincanton Way

Wincanton's mission is 'delivering supply chain solutions across Europe'. The company is customer focussed: its aim is to help its customers become more efficient...

Growing the value of a business for shareholders

The owners of a company are called shareholders because they each own parts - or shares - of an organisation, which provide them with...

Achieving Better Public Services – The work of the Audit Commission

Living in a safe community that provides such a wide range of public services is easy to take for granted. Even as students, the...

Using stakeholder partnerships to maintain success and secure the future

NATS is the world’s leading provider of a range of air traffic services. This includes providing air traffic control (ATC) services for some of the world’s...

How roles and functions contribute to competitive advantage

A Nottingham County Surveyor, Edgar Purnell Hooley, discovered tarmac by accident in the early 20th century. He found a barrel of tar had spilled...

Powering forward with a new vision

This case study outlines ways in which it is possible to change the culture of an organisation so that it retains what it sees...

Developing people through decision-making

RWE npower is a leading energy company in the UK. It is part of the German-owned RWE, one of Europe's leading utilities. Part of...

Promoting Social Inclusion through access to legal services

which it manages its economic and social role. For example, it now owns very few manufacturing or service industries as many public corporations have...

The contribution of the FTSE4Good Index to socially responsible investment

In a fast moving world, individuals and organisations need to make quick decisions based on sound judgement supported by accurate data. As a result,...

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