Quality through standards
A BSI case study

Page 1: Introduction

BSI was the pioneer in creating standards. It is the UK's National Standards Body - the world's first. It also plays a prominent role in the development of global standards. BSI: leads in the creation of standards tests and certifies products and services is one of the organizations that assesses Quality Management Systems (QMS). Businesses gain an advantage over rivals and also gain a...
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Page 2: What is quality?

Quality is defined by the customer. A quality product or service is one that meets customer requirements. Not all customers have the same requirements so two contrasting products may both be seen as quality products by their users. For example, one house-owner may be happy with a standard light bulb - they would see this as a quality product. Another customer may want an energy efficient...
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Page 3: Why is quality important?

The most successful organizations are those that give customers what they want. Satisfied customers are loyal to those suppliers they feel best understand their requirements. As a result they will make repeat purchases and will recommend a business to their friends. There are two main types of customers for a business: end customers - people like you and me, looking to buy an iPod or...
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Page 4: Implementing a quality system - internal

Quality management systems A system is a group of interrelated parts that make up a whole. A quality system therefore consists of parts (such as policies and processes) designed to ensure quality. A variety of organizations work with BSI to create standards for QMS. The standard specifies requirements for a QMS where an organization: i. needs to show that it can consistently provide...
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Page 5: Implementing a quality system - external

Internal systems are ones that are built inside an organization. However, in addition, modern businesses need to build external systems. External systems are those that involve people outside the organization - e.g. suppliers. Today, many businesses have long supply chains in which they source materials, parts and finished goods from across the globe. Take, for example, a modern plasma screen...
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Page 6: Conclusion

In world trade, for buyers and sellers to work together there must be trust. Standards can provide the necessary bridge of confidence and understanding that builds mutual trust, helping trade to thrive. Sales are the lifeblood of any business, so the implementation of standards helps sales. This is the case whatever the size of the business or the sector they are operating in. Following...
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