Successful businesses meet customer requirements. Customers expect products and services to meet certain standards and a Standard is a document that gives guidance on achieving this. It acts as a set of rules or guidelines for everyone involved in producing goods, managing a process or delivering a service. BSI was the pioneer in creating quality and safety standards. It is the UK’s National Standards Body and was the world’s first. BSI also plays a prominent role in the development of global standards. It: leads in…

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