Standardization and quality management

Imagine a world in which consumers cannot tell how reliable a product or service is and have no knowledge about the suitability of things they buy and use. It would be dangerous and chaotic. The creation of standards with which products and services comply helps eliminate such chaos and enhances consumer welfare, satisfaction and safety. In the UK, the creation of standards is the responsibility of the British Standards Institution (BSI), the UK’s National Standards Body. BSI Group has a £232 million turnover and employs…