Standardization and quality management
A BSI case study

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Page 1: Standardization and quality

Standardization is vital in creating and sustaining quality. Quality is the extent to which a user's needs and expectations are met. To protect consumers, establishing 'fitness for purpose' is crucial for many products e.g. a medical dressing, a car tyre.

A level of quality is achieved by an organization's compliance with an acceptable standard for the product, and also compliance with another standard for the organization's effective quality management system that ensures consistent achievement throughout its production processes.

Standards are applied to many materials (e.g. paint), products (e.g. hair dryers), methods (e.g. wiring a house), and services (e.g. travel information). They simplify aspects of our lives and increase the reliability and the effectiveness of the goods and services we use.

We all rely on one another in a global economy so standards provide peace of mind that products will work together, no matter what their origin. For example, credit card standards benefit:

  • credit card users who know their cards will work
  • credit card issuers who know their own and their customers' needs will be met
  • credit card manufacturers who know what size and specification to manufacture to
  • Automated Teller Machine (ATM) manufacturers who know which data needs to be read.

BSI | Standardization and quality management