Organisational structure in an innovative environment
A Capco case study

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Page 5: Team decision making

Making effective decisions as a team is dependent on a number of factors, for example:

  • the differing skills and abilities of the team
  • the size of the team
  • the task that has to be completed.

Ideally teams are more effective when they have a mix of skill and ability. For example, a team needs a person who can generate ideas, another person who can analyse the ideas, another to monitor progress, another to co-ordinate and someone who makes sure the work is completed.

Smaller teams are able to make faster decisions. Large teams usually need a formal structure to co-ordinate roles and responsibilities. Consequently, communication is more complex and decision making slower. If a task is urgent then it is preferable for a small team or even an individual to undertake the task to ensure focus. Teams are, however, the most effective way of dealing with complex or challenging tasks, using the combined skills and creative abilities of the team members.

As a flat-structured organisation, Capco encourages employees at all levels of the company to share their ideas and contribute to finding innovative solutions to complex and challenging client problems. Capco uses ‘rocket teams’ to generate ideas. The teams are small with 3 to 4 people. This helps to quickly establish trust amongst the team.

Capco 18 Diagram 2

Working creatively together the rocket team ensures that all ideas are considered and no ideas are blocked. ‘Futurology’ is used to think ahead into the future. In particular, it helps teams to understand where the industry is going, how the customer will have adapted to the future and to assess how this impacts on the vision and objectives. The ideas generated are shaped to ensure they meet the criteria of being novel, useful and commercially viable. The chosen idea is then ‘sketched’ to find out how it could work in reality. Once the idea has been communicated to the relevant stakeholders, Capco's innovators and development teams work together to build prototypes and test the idea with customers. The final stage is taking the idea to market. This ‘innovation process’ gives Capco and its client the confidence that the idea is going to be worth a long term investment.

Capco | Organisational structure in an innovative environment