Page 6: Conclusion
Equality and diversity are not just legal issues or something which is socially desirable, they are essential to competitive advantage. In an ever-tightening employment market, companies need to differentiate themselves as an employer of choice to ensure that they attract and keep the best cross-section of talent.
Lloyds TSB is keen to get closer to its customers, to understand their needs better and provide them with the right products and services. The Group believes that with a diverse workforce it will be better placed to understand the needs of all its customers. It will be able to explore the opportunities available across diverse communities.