Using diversity and inclusion to provide better service
A Tesco case study

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Page 6: Conclusion

Tesco 17 Image 5Tesco recognises that the communities it works in are diverse and constantly evolving. In addition, each individual has skills and potential that Tesco can help them to realise.

Tesco’s diversity and inclusion strategy ensures that ‘everyone is welcome’ and that the systems are in place to help people reach their potential. This strategy helps Tesco find, train and employ the best talent from all parts of society, particularly groups that may otherwise be under-represented, for instance, young wheelchair users.

This strategy helps to create a workforce that reflects the same diversity as is found in society. This means it better reflects Tesco’s customer base. The business wants to attract and keep the best people so it works hard to make Tesco a great place to work. By encouraging employees’ development, Tesco works to ensure all colleagues – wherever they work – can fulfil their potential. A strategy that supports its people and is good for customers is therefore one that is good in helping Tesco to provide better service in a competitive market.

Tesco | Using diversity and inclusion to provide better service