Decentralisation within a book retailer
A Waterstones case study

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Page 6: Conclusion

Supported by the Career Development Framework, decentralisation has enabled employees within Waterstone’s to focus their work upon the needs of their customers. It has also empowered each individual to make his/her own contribution, not just to the success of the branch, but also to the business as a whole.

Waterstones | Decentralisation within a book retailer