A modern organization can not go without a business platform supporting its activities. A business platform organizes and centralizes all the tools and applications of a business in one place. It makes it possible to connect tools, data, teams, data and processes in one digital space. This makes managing all the tools within a business way easier. The needs for the tools within a platform differ across businesses. Therefore, a custom-built platform will fit companies best. Triggre, for example, offers a no-code business application platform that enables businesses to easily select which tools they need in their business platform. A selection of widely used tools in a business platform is provided in this blog.
Financial Management
A business platform can provide support on the financial side of your business. When focusing on the human resources in the business, a financial management tool includes the management of salaries, expenses, renewals and employee benefits. An example of an application in this tool is the self-service application, in which employees can manage their financials, leave and upload expense receipts. For more examples of applications within a financial management tool, click here.Â
Order Management
In many companies, orders are at the heart of the business. Therefore, a tool to manage orders is essential to succeed. An order management tool keeps track of orders, commissions, discounts and payments. Applications within this tool could for example include the management of price changes and updating users automatically. Also, invoices could be added in the tool and be automatically matched with the purchase orders. Because all these processes are managed within one tool, mistakes will be avoided.
Customer Management
It can be beneficial for a business to give their B2B customers access to a portal in which they can manage their contracts, orders, invoices and deliveries. Such a customer portal increases the interaction between company and customer, creates more and better sales, and increases the performance and competitiveness of the company.
Complaint Management
Especially for online businesses, complaint management is essential to attract and retain happy customers. A complaint management tool enables a business to set up a database and workflow to manage complaints, reactions and documentation. This tool eliminates endless emails, automates the handling of complaints and eases the process of analyzing and reporting the complaint data. A complaint management tool should include functionality for customers to easily interact with the company, but also assign the complaints to the right person who will handle them. This tool prevents complaints from getting lost and ensures quick and efficient handling of them.Â
Contract Management
The business platform should reduce manual repetitive work, which is what the contract management tool does as well. A contract management tool digitalizes the creation of labour contracts. This is done by using templates, which simplifies the process. In this tool, a workflow can be added that enables the review, approval, sharing and filing of the labour contracts. When all of this can be done digitally, the workload of hiring a new employee will be reduced.Â
The 5 mentioned ways in which a business platform can help businesses prove that business platforms make the processes within businesses more efficient and easy. Moreover, customer service will be improved when a business platform is implemented. The tools mentioned above are only a snapshot of all the possibilities for tools included in business platforms. To give an impression of more possibilities, think of data management, budget management, resource planning or sales management. What makes a custom-build business platform great, is that from the long list of possibilities, a company can exactly choose the tools that are most relevant to their business.Â