Implementing quality systems
A BSI case study

Page 0: Introduction

A quality material, product, process, service or system is one that meets the needs of customers. Today, customers, including consumers, know what they want and can easily recognise 'quality'.Businesses interact with a variety of customers e.g.Internal e.g. staff who have their office cleaned, or use the canteenBusiness e.g. suppliers of raw materials, stationery, transport...
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Page 1: BSI's development

Today, the majority of UK output has moved to services. So, in addition to providing standards for products and materials, BSI creates standards for services and systems, including management systems. It leads the development of standards for many important new areas of business activity. These include: improvement of utility billing services (e.g. gas and electricity suppliers) products being...
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Page 2: Why are standards needed?

At a personal level we can see why standards are important. They provide a guarantee of safety, predictability and usability. We do not have to worry whether our electrical wiring is safe or that a piece of paper will fit into an envelope and we can play any CD in any machine. Standards provide a safety net for many areas including clothing, food, furniture, transport and air quality. They...
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Page 3: Implementing a quality system

The most successful modern companies manage to identify their customers' needs and create the processes that enable the business to deliver them. One most important aspect of BSI's work is helping organizations to develop management systems which meet the ISO 9001 standard. This involves setting up systems to ensure that processes are customer focused. It also requires a company to improve...
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Page 4: Implementing quality management systems: case studies

BSI's work in supporting the implementation of quality management systems is best illustrated through company examples. Forticrete Forticrete is a leading UK manufacturer of masonry, walling, cast stone and innovative roofing products. It employs almost 500 people across 11 manufacturing sites, supplying products to both the public sector (including health and education clients) and private...
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Page 5: Conclusion

BSI was the world's first national standards making body. Today it is the most prestigious international standards institution. It works with the British government, manufacturers and other stakeholders to create quality standards. These guarantee fitness for purpose, and help British manufacturers to gain a competitive edge both in the UK and internationally. BSI assists British...
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