Operations

Productivity is the efficiency with which a firm converts inputs into outputs. Since staff represent the largest cost for many firms, labour productivity has...

Customer service is the overall activity of identifying and satisfying customer needs. The term is used in three different ways: As a contrast to 'products'. Products...

Continuous improvement is arguably one of the most important concepts in Japanese management, and is the main difference between Japanese and Western approaches to...

Control of business activity takes place at two levels - control from within the organisation and external control. Internal control Internal control involves the creation of...

Organisations have a formal structure which is the way that the organisation is organised by those with responsibility for managing the organisation. They create...

An important aspect of production management and control is the management of facilities. Facilities management typically involves the following: Buildings and site maintenance Make sure that...

Operating activities (or operations) are the ongoing activities that a business is involved in - e.g. processing a customer's order in an Argos store,...

A market orientated company is one that organises its activities, products and services around the wants and needs of its customers. By contrast, a...

Production is the functional area responsible for turning inputs into finished outputs through a series of production processes. The Production Manager is responsible for...

Organisations are structured in such a way as to aid and control business activity. Typically business activity is organised around a systems approach in...