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Customer Service

The importance of customer service

Customer Service

The importance of customer service

Customer serviceis the whole activity of identifying customer needs in all their complexity, satisfying them fully, and keeping them satisfied. Customers are people who...

Popular Case Studies

Would you lend £52,000 to Mr and Mrs Stevens?

Communicating with stakeholders

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Customer-led innovation in a competitive market

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Developing key skills for a lifetime of opportunity

Building community partnerships

Financial management in a retail setting

Operating a statutory body in a commercial environment

Operations management: The Wincanton Way

Growing the value of a business for shareholders

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