Delivering business objectives staff development


Introduction Sodexho is the world’s largest food and management services company. Set up in 1965 by Pierre Bellon with a single catering unit in Marseilles, Sodexho has grown very quickly. It is French owned, with shares quoted on the Paris Bourse (stock exchange) as well as on other leading stock markets. The company has 280,000 employees worldwide. Sodexho’s UK operation accounts for 17% of the company’s total sales turnover. It focuses on local delivery of services on a site by site basis, with 50,000 people working to deliver 3,800 contracts. This case study examines ways in which Sodexho UK is developing its staff, particularly at managerial level, so that they are better placed to produce high levels of commercial performance (high sales, good profitability) as well as high quality service to customers. In particular, the study focuses on how Sodexho is looking to its senior staff to think and operate in new ways in order to sustain the company’s prominent position in a rapidly changing business environment. High quality service Firms need employees who are able to develop business skills that will enable them to manage for themselves the business operations within their own working areas. For example, trained chefs…

This content is available to members only.
Loginor Subscribe Now