Driving change through training and development

A Northern Rock case study Every organisation needs to move forward and face the future. In order to do so it must take decisions which create a better way of doing things. Change and the improvements brought about by change are at the heart of strategic planning. Strategic planning is a process which involves an organisation in defining its future achievements and then providing the means to achieve these goals. In 1994 Northern Rock undertook a strategic review which encouraged it to become more proactive…