Managing change through training and development

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Introduction Britain relies on rail. The railway is a vital part of Britain’s economy and infrastructure. More people travel by rail now than since the 1920s, even though there are 50% fewer rail routes now than in the 1960s. Every day Network Rail gets three million people to their destinations. It also moves thousands of tonnes of goods around Britain. Rail is a ‘greener’ and safer mode of transport than car so it is no surprise that passenger numbers have increased by more than 40% in the past ten years. These numbers are expected to double by 2034. Network Rail is the business responsible for the tracks, bridges and tunnels that make up the British rail network. These, along with signalling and level crossings, form the railway’s infrastructure. Its responsibility extends to 20,000 miles of track and 40,000 bridges and tunnels. It also runs 18 of Britain’s major rail stations, from Edinburgh Waverley to London King’s Cross. Network Rail’s job is to keep all of these services running both efficiently and above all safely. Its mission is ‘to provide a safe, reliable and efficient railway fit for the 21st century.’ Challenges Network Rail faced huge challenges when it took on these…

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