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Home Operations Customer service Developing competitive advantage through customer service (PDF)

Developing competitive advantage through customer service (PDF)

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SKU: tt100-pdf-171-478-16 Categories: ,

Description

Developing competitive advantage through customer service in full in PDF format taken from edition 16 of Business Case Studies.

This case study shows how Morrisons uses customer service to differentiate itself from its competitors, motivate its colleagues and help the business to grow.

Read the case study online here

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