Customer service

Showing 1–12 of 19 results

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  An integrated approach to Customer Service (PDF)

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  Building an airline through brand values (PDF)

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  Client servicing in a customer-focused organisation (PDF)

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  Customer service as a strategy (MP3)

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  Customer service as a strategy (PDF)

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  Delivering a superior customer experience (MP3)

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  Delivering a superior customer experience (PDF)

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  Developing a customer focused sales strategy (PDF)

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  Developing competitive advantage through customer service (MP3)

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  Developing competitive advantage through customer service (PDF)

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  Managing and rewarding customer loyalty (PDF)

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  The importance of customer service (PDF)

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