Customer service
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An integrated approach to Customer Service (PDF)
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Building an airline through brand values (PDF)
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Client servicing in a customer-focused organisation (PDF)
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Customer service as a strategy (MP3)
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Customer service as a strategy (PDF)
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Delivering a superior customer experience (MP3)
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Delivering a superior customer experience (PDF)
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Developing a customer focused sales strategy (PDF)
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Developing competitive advantage through customer service (MP3)
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Developing competitive advantage through customer service (PDF)
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Managing and rewarding customer loyalty (PDF)
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The importance of customer service (PDF)
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