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Home Operations Customer service Delivering a superior customer experience (MP3)

Delivering a superior customer experience (MP3)

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SKU: tt100-MP3-162-505-17 Categories: , ,

Description

Delivering a superior customer experience in full in audio MP3 format taken from edition 17 of Business Case Studies.

(podcast) This case study examines how TNT’s Customer Promise reflects its core strategy of customer focus and aligns with its corporate values to influence the organisation’s culture.

Read the case study this MP3 podcast relates to here

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