Tag: Quality

Creating world class quality standards

Successful businesses meet customer requirements. Customers expect products and services to meet certain standards and a Standard is a document that gives guidance on achieving this. It acts as a set of...

Supporting business through standards

New goods and services come to market after a sequence of activities: researchdevelopmenttestingproduction and launch. This case study shows how BSI British Standards (BSI), the UK”s National Standards Body, supports businesses at every step of...

Production and quality

The term 'quality' in a business sense means 'fitness for purpose'. A supplier supplies a quality product when it exactly meets the requirements of the end customer. When an airline provides a first...

Quality

Quality is often defined as 'fitness for purpose'. In other words a quality product is one that meets the needs and requirements of its consumer. In his widely acclaimed book, Thriving on...

Quality through standards

Introduction BSI was the pioneer in creating standards. It is the UK's National Standards Body - the world's first. It also plays a prominent role in the development of global standards. BSI: leads in...

Planning for quality and productivity

Introduction Nissan Motor Manufacturing UK Limited (NMUK) is the UK's largest car manufacturing plant which is located near Sunderland. In terms of the number of cars produced annually for every person employed, it...

Standardization and quality management

Imagine a world in which consumers cannot tell how reliable a product or service is and have no knowledge about the suitability of things they buy and use. It would be dangerous...

The importance of quality in creating competitive advantage

Introduction Most businesses operate in competitive markets: they have to 'take on' and 'see off' rivals. Each organisation must decide for itself how best to try to do this. Not all firms come...

Implementing quality systems

Introduction A quality material, product, process, service or system is one that meets the needs of customers. Today, customers, including consumers, know what they want and can easily recognise 'quality'. Businesses interact with a...

Creating quality customer care

Introduction Zurich Insurance Group provides insurance and other financial services to both individuals and businesses. The group has more than 130 years experience and is one of the world’s largest insurance groups. It...
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