British Standards Institution (BSI)

Successful businesses meet customer requirements. Customers expect products and services to meet certain standards and a Standard is a document that gives guidance on...

New goods and services come to market after a sequence of activities: researchdevelopmenttestingproduction and launch. This case study shows how BSI British Standards (BSI), the UK”s...

BSI was the pioneer in creating standards. It is the UK's National Standards Body - the world's first. It also plays a prominent role...

Imagine a world in which consumers cannot tell how reliable a product or service is and have no knowledge about the suitability of things...

A quality material, product, process, service or system is one that meets the needs of customers. Today, customers, including consumers, know what they want...