Organisational structure in an innovative environment
A Capco case study

Page 3: Working in teams

Capco 18 Image 1Team working in organisations is commonplace. Workplace teams can be formal in that people are brought together from different functions or departments to work on a specific project. There are also informal teams in the workplace, for example, a team working together to organise a social event. However, individuals can also be part of a formal or informal team outside of work. A football team is an example of a formal team. It has a team captain with the rest of the team having specific positions or roles with the purpose of scoring or preventing goals. Informal teams could be a group of friends who meet outside of school or college who share a common interest such as cycling. A team is more than a group of people who happen to work together. An effective team is one which:

  • shares a common purpose
  • respects and supports each other
  • has high commitment to achieving targets
  • has a clear understanding of the work and the role of each team member
  • is good at generating and sharing ideas
  • has open communication between team members.

Team working is integral to the way Capco operates. Its teams are composed of a variety of people from different areas of the business. They work together, using their different strengths, skills and experience to deliver a project.

‘We are natural partners with our clients, colleagues, and our community, and we are at our best when working as a team.’

Capco 18 Image 8For example a large financial services organisation approached Capco with their vision to develop a mobile app, which they wanted to take to market. Rather than immediately accepting the original brief, the Capco team took the idea through its ‘innovation process’ as it knew that taking an idea to market without the appropriate planning and thought often leads to pitfalls longer-term. The Capco team, with the client, explored and challenged the original vision and objectives and generated additional ideas. By taking the client on this journey, Capco ensured that the right idea was progressed from the start. Innovative approaches such as this require excellent communication channels and by working as a team, communicating and exchanging different views they were able to develop additional ideas.

Capco | Organisational structure in an innovative environment

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