Customers, process and people
A Standard Life case study

Below is a list of Business Case Studies case studies organised alphabetically by company. To view more companies, please choose a letter from the list below.

Page 6: Conclusion

Standard Life 5 Image 5Standard Life is a customer focused company, simultaneously concentrating on its customers, processes and people. Continuous improvement lies at the heart of its TCS management process. Successful companies are those that embrace change as an integral part of its culture. Sustaining continuous improvement is the most challenging phase of the change process. Get it right and the reward is customers who enjoy and value the product, service and buying experience.

Standard Life | Customers, process and people