Meeting customers' needs
A Travis Perkins case study

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Page 1: Introduction

Travis Perkins plc is one of the leading UK building and plumbing merchants. The company operates using a number of different brand names. These include:

  • Travis Perkins
  • TP Hire
  • Keyline
  • TP Plumbing and Heating
  • CCF - Commercial Ceiling Factors
  • City Plumbing Supplies.

Travis Perkins is a public limited company. The business accounts are available for the public to inspect and it is important that the business is seen to be financially successful.

Its customers represent all the different sizes and types of business within the building industry including large national house builders - plcs such as Barratts, Persimmon Homes, Taywood & Wimpey. Such businesses may never visit a branch with all transactions processed electronically using trading accounts. Smaller local building companies may be private limited companies. Such businesses are expected to be financially secure and to produce annual accounts. They will require regular supplies for contracts they are undertaking. Travis Perkins will provide account facilities for such businesses as long as they pay their bills on time. Other customers might be sole traders - 'one man bands' working for local businesses and private customers. Travis Perkins would require such businesses to demonstrate their financial stability before agreeing to provide account facilities.

The business sells bricks, blocks, sand, cement, insulation, plasterboard, timber and sheet materials such as hardboard, plywood & MDF, doors and windows, hard landscaping products for the garden, bathrooms, showers, kitchens and central heating systems. They are also providers of small plant for hire to assist the professional in carrying out his work.

Travis Perkins | Meeting customers' needs