Returning publicly owned enterprises to the private sector is a process known as privatisation. The effects of privatisation are highly significant as organisations, which have previously enjoyed monopoly control of their industry, have to respond to customer needs, market forces and competitive pressures. Privatisation of the railway industry created the opportunity for organisations seeking growth to operate proactively in order to meet increasingly high customer expectations. Managers were able to make completely different decisions to those of the past in order to develop new products…

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