Organisational structure in an innovative environment
A Capco case study

Page 1: Introduction

Founded just 15 years ago, Capco is a leading international provider of consulting, managed services and technology solutions for the financial services industry. With 20 offices around the world Capco employs over 2,000 people. In 2013 Capco ranked 27th in The Sunday Times 100 Best Companies to Work For list and is also featured as one of The Times Top 50 Employers for Women.One of...
Read full page

Page 2: Organisational structures and cultures

Organisations are established to meet a need, for example to provide goods or services. Organisational structures can take many forms. These are influenced by factors such as its purpose, size, the complexity of the tasks it performs, the external environment and its culture. Its products, services or where it is located also determine which structure is best. The structure chosen will govern...
Read full page

Page 3: Working in teams

Team working in organisations is commonplace. Workplace teams can be formal in that people are brought together from different functions or departments to work on a specific project. There are also informal teams in the workplace, for example, a team working together to organise a social event. However, individuals can also be part of a formal or informal team outside of work. A football team is...
Read full page

Page 4: Communication channels

Open and effective communication is crucial for all organisations and is affected by the span of control. A narrow span of control in tall hierarchical organisations can lead to communication problems because of the large number of layers between the top and the bottom. These tall hierarchical structures can also be rigid and inflexible. This can stifle ideas, innovation and creativity. In...
Read full page

Page 5: Team decision making

Making effective decisions as a team is dependent on a number of factors, for example: the differing skills and abilities of the team the size of the team the task that has to be completed. Ideally teams are more effective when they have a mix of skill and ability. For example, a team needs a person who can generate ideas, another person who can analyse the ideas, another to monitor progress...
Read full page

Page 6: Conclusion

The structure of an organisation varies depending on a number of influencing factors. Structure is influenced by the external environment in which the business operates as well as its culture and the nature of the work and activities it undertakes. The structure can have both a positive and negative impact on a business. Having the right structure allows a business to respond and adapt to...
Read full page

Related: UNISON
Case studies in Business Case Studies