Today’s working world is dramatically different from that of the past. Charles Handy in his book, The Future of Work (1984), warned that the old patterns of work were breaking down and that new ways of working were on their way. He was right. Handy believed that modern organisations need to be flexible so that they can adapt quickly to the changing pressures that they face. Advances in information and communications technologies have helped many businesses to: provide opportunities for the business to become a more inclusive…

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