Using teamwork to build a better workplace
A Chartered Management Institute case study

Page 1: Introduction

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In the business environment nearly all individuals within an organisation will belong to one or more groups or teams. A team is a set of people with a range of different skills who will ideally have objectives that contribute to the overall corporate strategy of the business. They will usually have somebody who is identified as the team leader. The importance of teams that perform well cannot...
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Page 2: The role of a team leader

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The role of a manager A team leader/manager’s job is to get things done by using all resources available to them. One of the first and most famous management theorists was Henri Fayol. Based on observation and experience, he proposed that there were five main functions of management. Fayol’s work illustrated a good system to help managers to work effectively. For instance, a...
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Page 3: Working in teams

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Most people belong to a number of different teams. Some of these teams will be formal teams while others will be informal teams: A formal team is a structured team, created for a specific purpose. It will have a leader and everybody within the team will have a distinct role. For example, a football team would be aformal team. There would be a team captain and everybody in the team will have a...
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Page 4: Team decision making

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Teamwork can provide key opportunities for individuals as well as the organisation they work for. A team identity is an important benefit of team-working. This provides individuals with a feeling of belonging. It helps make the group work more closely together as they make decisions. This should improve motivation and performance as everyone seeks to contribute to achieving the best for...
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Page 5: Team working in practice

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Every day CMI members across the UK are involved in team working and developing team performance. They use their management skills to contribute to running teams in order to meet objectives for their organisations. For example: Karen works for the Salvation Army Housing Association. She feels that ‘Effective communication and the management of information between team members remains a...
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Page 6: Conclusion

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In the work environment almost everybody within the workplace is likely to be a member of one or more teams. These can be formal or informal teams. Efficient team-working can transform the workplace. It can help create clear open channels of communication, improve productivity, help keep morale high and provide individuals with a sense of identity and purpose. Many factors affect the management...
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