United Utilities holds a licence to provide water and sewage services to around seven million people in North West England. These services are carefully regulated, with the water regulator, Ofwat, reviewing our price limits every five years.
United Utilities also has to meet strict environmental standards set by the Environment Agency which manages discharges to the environment. These relate to the water quality of rivers, shellfish and bathing waters along the North West coastline. To show how we put our earnings to work, between 2010-2015 we will be investing more than £3 billion to improve the water and wastewater infrastructure and the environment across the North West.
Case studies in Business Case Studies
Edition 17 Using cost-benefit analysis to appraise investments
This investment appraisal case study examines one major wastewater quality improvement investment made by United Utilities. It shows how important non-financial considerations, such as the impact on the environment, were in arriving at the best decision.