Motivation in action An Enterprise Rent-A-Car case study
Page 5: Overcoming barriers
A motivated workforce does not just happen. People need to be encouraged. This requires skilful management and managers trained in motivation. Systems also need to be created which encourage employees to be more engaged with their jobs.
The table shows how Enterprise highlights the differences between engaged employees and those who are not motivated.
Enterprise managers look for employees showing signs of disengagement so they can take immediate action. For example, they may remind employees why they are valuable. They may also ask questions like:
How does your task and position fit your goals?
What could we do better?
By actively listening to the employee's ideas, they may be able to make changes that will motivate the employee.
Enterprise encourages managers to motivate their teams throughout the working day. This involves:
making sure the team understands the objectives and targets for the day (taking into account any constraints such as short staffing)
monitoring progress at mid-day and giving constructive feedback on how to make the rest of the day run smoothly
thanking and acknowledging each person”s achievement for that day and creating enthusiasm for the next day's work.