Intelligent businesses in the 21st century operate with an awareness of their responsibilities to all of their stakeholders, not just responsibilities to directors and shareholders, but also to customers and, perhaps most importantly, the environment. For Nestlé, this is nothing new. From its founding in 1867 by Henri Nestlé - who developed the first cereal-milk food for infants - Nestlé has built its business on the basis of sound principles. The business is committed to creating value for all stakeholders and recognises that different stakeholders see different values as important.
The major stakeholders in Nestlé are:
- shareholders, who want a dividend from profits
- employees, who want job security and the necessary training and development to allow them to further their careers with Nestlé
- consumers, who want products that better meet their needs, that are available in the right places and at the right price
- business partners, who want long-term and trusted relationships
- local and national economies within which Nestlé operates.
This Case Study examines Nestlé's policies on eco-efficiency and sustainability, and, in particular, how it has developed a responsible policy towards the use of water. This is covered in its first water review 'Nestlé and Water: Sustainability, Protection, Stewardship' published in 2003.