Page 5: The benefits of a stakeholder focus
Businesses do not work in isolation. They affect the lives of people in the global community in many ways. RELX Group believes it must be accountable to communities and give something back. Through employee volunteering its people not only make a difference to local communities around the world, they also demonstrate publicly RELX Group’s values and improve our reputation among these communities.
Customers want good quality products and services that are value for money. RELX Group listens to its customers and meets their needs with innovative ideas that create cost-effective and convenient solutions to their business challenges. For example, RELX Group’s online services provide customers with the opportunity to cross-link, cross-reference and search for information. This has helped to ensure that 70% of revenues now come from online products and services.