Developing the skills for managing change (MP3)

Delivery of Downloads

All of our products are available as an ‘Instant Download’ and your downloads will be available for download immediately after checkout within your My Account page. If you do not already have an account, you will create one as part of the checkout process, simply login to your account and click on My Downloads.

Returns Policy

Due to the nature of our digital resources, we do not normally offer any refunds for materials purchased from us. Our materials are not sold with digital rights protection – you are able to use them straightaway without password protection. Due to the immediate access to our downloads, no refunds will be offered. To contact us about your transaction, please email info@businesscasestudies.co.uk or call the office on 0203 376 4987 our returns policy does not affect your statutory rights.