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Gala Group Case Studies

Location of Business

Relocating a Gala Club

Customer Service

An integrated approach to customer service

Location of Business

Relocating a Gala Club

Gala Clubs The core business of Gala Clubs is bingo. Bass PLC originally owned it, but in 1997 it became a private limited company following...

Customer Service

An integrated approach to customer service

When customers buy a product or service they are increasingly aware that they are also buying an element of service that goes with it....

Popular Case Studies

Social responsibility – using resources more efficiently

Developing key skills for a lifetime of opportunity

Building community partnerships

Financial management in a retail setting

Operating a statutory body in a commercial environment

Operations management: The Wincanton Way

Growing the value of a business for shareholders

Achieving Better Public Services – The work of the Audit Commission

Using stakeholder partnerships to maintain success and secure the future

How roles and functions contribute to competitive advantage

Powering forward with a new vision

Developing people through decision-making

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