Developing competitive advantage through customer service

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About this case study:
This case study shows how Morrisons uses customer service to differentiate itself from its competitors, motivate its colleagues and help the business to grow.

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Supporting resources
Customer service

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Training and development

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Outlines the key components of customer service at Morrisons and the benefits that these bring to the company in a spider diagram. Digital download prints in A3 size. – £3.99