The reputation of a business may be affected by what its customers think and say about its products or services. This is driven by the experience of customers when dealing with the business. High-quality customer service will encourage customers to become regular or repeat users or purchasers. On the other hand, a poor customer experience may damage a business through loss of consumer confidence. TNT was founded in Australia in 1946 by Ken Thomas with a single truck. Today, TNT is a global business and…

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