Customer service as a strategy

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Introduction Parcelforce Worldwide is part of the Royal Mail Group Ltd. Royal Mail Group has three main operating brands: The Post Office Ltd provides counter services to the high street customerRoyal Mail manages the delivery of letters and packetsParcelforce Worldwide provides express parcel delivery services for businesses and consumers Parcelforce Worldwide has over 30,000 business customers in the UK. It handles 200,000 parcels a day. It has a turnover of £382 million. In 2006-07, revenues grew by 7.3% over the previous year. With its 23…

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