Motivation in action

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Motivation is a driving force within an individual to do something well. Motivation is particular to an individual so it is important to find out what factors drive each person. Some employees may be motivated by working in a team whereas others could be driven by a desire to make a difference. Customer service involves all those activities designed to identify and satisfy customer needs. The company uses a simple customer satisfaction survey – the Enterprise Service Quality index (ESQi) – to find out how…

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