Operations
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The importance of quality in creating competitive advantage (PDF)
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The importance of sustainable purchasing and supply (MP3)
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The importance of sustainable purchasing and supply (PDF)
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The role of a multi-national in developing markets (PDF)
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Turning waste into wealth (PDF)
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Using research and development to improve agricultural productivity (MP3)
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Using research and development to improve agricultural productivity (PDF)
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Using call centres to deliver customer solutions (PDF)
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Using colour in new product development (PDF)
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Using customer service to position a business (MP3)
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Using customer service to position a business (PDF)
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Using innovation to create competitive advantage (MP3)
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