Using customer service to position a business (PDF) 
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Home Companies Equitable Life Assurance Society Client servicing in a customer-focused organisation (PDF)
Client servicing in a customer-focused organisation (PDF)
£5.99
Client servicing in a customer-focused organisation in full in PDF format taken from edition 4 of Business Case Studies.
This case study focuses on how one of this country’s major service organisations, The Equitable Life Assurance Society, has harnessed modern technology in order to focus better on providing an excellent service to clients.
Read the case study online here
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