Placeholder canvas
11.1 C
Tuesday, April 16, 2024

No products in the basket.

HomeOperationsCustomer ServiceUsing customer service to position a business

Using customer service to position a business

However, customer service is only a small part of the overall offer. For example, a customer may expect good service when buying some new shoes, but this is unlikely to be the main factor in deciding whether to make a purchase. Factors like price, comfort, style and brand are likely to be more persuasive. Customer…

Continue reading

Get unlimited access
Already a subscriber? Login