Delivering Service Exellence In The Supply Chain
A Kraft Foods UK case study

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Page 8: Benifits Of The Service Exellence Program

Kraft Foods Uk 6 Image 3Through implementing these programmes with its customers, Kraft Foods has been able to substantially improve the quality of service through:

  • Improved understanding of the total supply chain.
  • More efficient order and delivery processes.
  • Better management of change such as promotions.
  • Skilled people focused on the right things.

Additionally through delivering operational excellence, cost savings along the supply chain have been realised. The model provides a simple template for good business practice that can be used in most supply chains.

Kraft Foods UK | Delivering Service Exellence In The Supply Chain