Using supplier relationships to serve customers better

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Introduction To compete in today’s modern retail environment, an organisation depends more than ever on its ability to develop business opportunities as and when they arise. A key element in developing a business strategy is for decision-makers to build on the unique elements which help that organisation to do well. Understanding and building on this capability is particularly important in ensuring that the core strengths and competencies of the organisation not only fit the business environment but also help to develop it further and faster than its competitors. This strategic capability to respond to changing conditions will help counter threats to the organisation’s development. Marks & Spencer aims to become the world’s leading volume retailer with a global brand and global recognition. Its unique retailing formula has already enabled the company to enter a large number of markets around the world. Marks & Spencer owns no factories and does not make the goods which are sold in its stores. The core competence at the heart of this formula, which provides many advantages over competitors, is that of the supplier relationship. All organisations have to obtain resources in order to provide goods and services. This is known as the supply chain….

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