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• × Customer service as a strategy (MP3) 1 × £6.99
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• × Product design through research and development (MP3) 1 × £6.99
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• × The importance of excellent customer service (PDF) 2 × £5.99
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• × Innovation, research and development (PDF) 1 × £5.99
• × Becoming a lean service organisation (MP3) 1 × £6.99
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• × Enterprise Rent-A-Car A3 ePoster Edition 12 "Customer satisfaction" 2 × £7.99
• × Using customer service to position a business (MP3) 2 × £6.99
• × Developing responsiveness through organisational structure (PDF) 4 × £5.99
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• × A focus on customer service (PDF) 1 × £5.99
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• × Meeting global and local needs (MP3) 1 × £6.99
• × Social responsibility - using resources more efficiently (PDF) 1 × £5.99
• × The Editions Collection Business Case Studies eBook 2 × £449.99
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• × CIMA A3 ePoster Edition 13 "Financial information in decision making" 2 × £7.99
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• × NDA A3 ePoster Edition 13 "Meeting responsibilities to stakeholders" 2 × £7.99
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• × Managing change: a new approach to legal services (PDF) 1 × £5.99
• × The role of stakeholders (MP3) 1 × £6.99
• × Using skills to respond to the external environment (MP3) 2 × £6.99
• × Social and environmental responsibility (PDF) 1 × £5.99
• × Organisations and unions (MP3) 1 × £6.99
• × OPITO A3 ePoster Edition 14 "Management styles in the oil and gas industry" 2 × £7.99
• × Delivering the mission statement (PDF) 2 × £5.99
• × Managing stock to meet customer needs (MP3) 1 × £6.99
• × Social responsibility - using resources more efficiently (MP3) 1 × £6.99
• × Stakeholder engagement (PDF) 1 × £5.99
• × Corporate Social Responsibility (PDF) 1 × £5.99
• × Effective strategies for long-term growth (MP3) 2 × £6.99
• × Developing the skills for managing change (PDF) 2 × £5.99
• × Developing growth strategies to become a market leader (PDF) 2 × £5.99
• × Extending the product life cycle (MP3) 1 × £6.99
• × Using research and development to improve agricultural productivity (PDF) 1 × £5.99
• × Adding value through health and safety (MP3) 1 × £6.99
• × Building a brand in order to sustain its life cycle (MP3) 1 × £6.99
• × Using new product development to grow a brand (MP3) 1 × £6.99
• × Building the Jaguar S-Type (PDF) 1 × £5.99
• × The use of social media in promotion (PDF) 2 × £5.99
• × Taking a long-term view - developing fuels for the future (MP3) 1 × £6.99
• × Recruitment and selection in the energy industry (MP3) 1 × £6.99
• × The People Collection Business Case Studies eBook 1 × £109.99

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