Home Marketing Customer focus A focus on customer service (PDF)

A focus on customer service (PDF)


100 in stock


A focus on customer service in full in PDF format taken from edition 2 of Business Case Studies.

This case study focuses upon service quality by illustrating how one organisation - Yorkshire Electricity - in a fundamentally reorganised electricity industry, has developed a customer service strategy to redefine the way it looks after its customers.

Read the case study online here

Subscribe to get unlimited access to downloads.

Select your currency
GBP Pound sterling
EUR Euro