Customer focus
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A focus on customer service (PDF)
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Applying the personal touch to financial services (PDF)
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Building a local retail strategy (PDF)
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Customers, process and people (PDF)
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Developing customer focus (PDF)
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Developing long-term customer relationships (PDF)
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Identifying customers and meeting their needs (PDF)
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Making markets work well with customers (PDF)
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Making shopping easier (PDF)
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Meeting customer needs for competitive advantage (MP3)
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Meeting customer needs for competitive advantage (PDF)
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Responding to changing customer requirements: the drive towards Wellness (PDF)
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