When we think about the cost of an aircraft, we tend to think of the cost of buying the product rather than the costs of running it! British Aerospace’s service to the customer does not stop at the aircraft acquisition stage when the aeroplane is sold to the customer. If anything, this is when the customer relationship begins. This case study focuses upon the processes involved in costing aircraft components. Given the high specifications to which designers have to work, it is important to develop…

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