Corporate responsibility and stakeholders
A RELX Group case study

Page 1: Introduction

RELX Group is a global provider of information and analytics for professional and business customers across industries. We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients. RELX Group employs...
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Page 2: Internal stakeholders

RELX Group’s internal stakeholders include investors or shareholders and employees. They have a range of interests in the different parts of the company and its activities. InvestorsInvestors take a financial stake in the company by purchasing shares. They look for the best return on their investment in the form of a share of the profits. CR strategies make the business attractive to...
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Page 3: External stakeholders

External stakeholders are those individuals or groups outside a business. RELX Group differentiates itself from competitors by highlighting its CR performance to external stakeholders. CustomersThe growth and future of our company relies on our ability to deliver sustainable, essential information and services to customers and their willingness to accept the value placed on them. Applying a CR...
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Page 4: Potential stakeholder conflict

It is important for a business to balance the interest of its various stakeholders. Different stakeholder groups have different priorities, for example: Shareholders expect the business to make a profit and receive a return on their investment Employees require good working conditions if they are to be retained Potential investors may want to see evidence of how a company responds to...
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Page 5: The benefits of a stakeholder focus

Businesses do not work in isolation. They affect the lives of people in the global community in many ways. RELX Group believes it must be accountable to communities and give something back. Through employee volunteering its people not only make a difference to local communities around the world, they also demonstrate publicly RELX Group’s values and improve our reputation among these...
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Page 6: Conclusion

RELX Group’s CR activities focus on doing what is relevant for the business and its stakeholders, keeping all aspects of the business in balance. RELX Group pays close attention to the expectations and needs of all its stakeholders. The company believes that by living up to its responsibility to contribute positively to its employees, customers, society and the environment through its...
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