Using six sigma statistical thinking to improve business processes

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Introduction It is easy to identify key competitors in a market by their goods or services. These products clearly meet customer needs in terms of the range of benefits they offer. However, an organisation has to develop, manage and integrate many different processes from across its business prior to launching the product into the marketplace. To achieve a competitive advantage it has to manage this process more efficiently than competitors. The ability to survive and grow in these long-term competitive markets therefore, not only depends…

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