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Customer Experience
Covid-19: Proving the true value of customer loyalty?
The scale at which businesses had to adapt and pivot as the Covid-19 pandemic changed our working lives is hard to overstate. Both online...
Best strategies for customer journey customisation
The Process
Analytics
Market Research
Conversion Strategy
Growth Hacking and Creativity
A/B Testing
The journey of processes from the first time a consumer learns about your business to the moment...
Sales organization and CRM during COVID-19
The current pandemic has caused many businesses to change their operations, especially where and how employees work. The change has roused many questions for...
Factors to consider when choosing a loyalty software provider
A customer loyalty program can do wonders for your business if implemented correctly. It helps you build strong relationships with your current customers and...
Incorporating SMS Marketing to Your Business for Better Customer Relationships
Smartphones are a valuable item for every citizen, both young and old. Latest statistics show that 3.5 Billion individuals own a smartphone. We use...
Is your customer persona accurate?
So many businesses have switched to remote working in the past few months due to the Covid-19 pandemic. These businesses now have a sudden...
5 ways to build a killer relationship with your customers
As human beings, we rely on relationships for many things. And just as friends rely on one another, businesses wouldn't be successful without their...
What is CMS?
Learn more about CMS
https://roi4cio.com/en/categories/category/cms-content-management-system/
A content
material management device, frequently abbreviated as CMS, is software that
facilitates customers create, manipulate, and alter content material on...
Benefits of a personalized customer experience for lead nurturing
Sales
funnel is an important part of every business, no business can grow over time
without the use of a good lead nurturing system. Lead nurturing...
Tips for building great customer relationships
With the pressure on the high street increasing and the
online space crowded, the relationships you build with your customers are
essential to the success of...
4 ways to communicate effectively with clients
Communication forms the heart, blood, and soul of a corporate establishment. The more you communicate, the better it will be for your business. Clients...
Using great service to generate repeat business
If you want to generate more revenue for your
business, you should go to your previous customers instead of focusing on
acquiring new ones. This is...
Customer satisfaction surveys for businesses are the most powerful tool that gets disregarded
Phone interviews, printed questionnaires,
house visits, and other forms of research instruments seem to be going extinct
nowadays. Modern technology has transformed the way market research...
Customer satisfaction
Customer satisfaction refers to the extent to which customers are happy with the products and services provided by a business. Customer satisfaction levels can...
How important is CRM for online business
There is simply no denying that business is tough these days. This is especially true when it comes to online marketing. Sure, you can...
3 Tools to improve customer reviews for your business
Did you know that millennials and the generations that come after them are no longer persuaded by the magic of commercials? Well, they still...
Why customers are going online for business and pleasure
Globally, more and more customers have begun going online to fulfil their shopping and entertainment needs. You’ve seen the independent shops shut down, the...
How to create a better customer experience
As one of the most crucial elements of modern business management, the more developed your customer experience, the more secure your business will be....